Terms and Conditions

Terms and conditions

Revita Veda in General

Revita Veda is natural cosmetic beauty brand which been distributed to different markets by company Duva Trade LLC.  All cosmetic products has been produced in Germany exclusively for Revita Veda brand. All Revita Veda products are original made in unique technic from natural ingredients. This is NOT another labeling company.

Payments

Revita Veda offers following payment options:

  1. Transfer to DuvaTrade LLC IBAN;
  2. Card payments;
  3. PayPal;

Shipping info

Revita Veda warehouse is located in Tallinn. 

We will use Estonian National Post (Omniva) or Smart Post services to deliver parcels to our customers:

Delivery price lists

Omniva: https://www.omniva.ee/private/help/terms_and_prices

Smart Post: https://uus.smartpost.ee/en/pricelist

Delivery time 2-7 business days.

EUROPEAN UNION – parcels will be delivered till 7 business days by Estonian post (Omniva or SmartPost); delivery costs 7 euros
EUROPE (NON-EU)** – delivery 3-8 working days* parcels will be delivered by Estonian post; delivery costs 8 euros
WORLDWIDE – delivery 3-12 working days* parcels will be delivered by Estonian post; delivery costs 15 euros

Important notice about shipping to non-EU countries: even though shipping companies usually take a maximum of about 8 working days, the actual delivery CAN take longer when customs decides to check the contents of a parcel before they give it back to the shipping company. This is out of our hands, as well as the shipping companies hands. Switzerland, Norway, usually go very quickly, most of the time taking 3 or 4 working days, while some countries like Canada and some Asian countries can take quite long.

Important notice about VAT for Swiss customers and non-EU customers: Swiss customers and non-EU customers are not required to pay the German VAT (19%). The VAT will be levied by the respective country, usually through its customs authority. If you register before shopping the system will know you are tax exempt and shows you the tax free prices.

 ** Countries in Europe (non-EU): Albania, Andorra, Armenia, Azerbaijan, Belarus Berg Athos (GR), Bosnia-Herzegovina, Campione d’Italia (IT), Canary Islands (E), Ceuta (E), Cyprus (northern Cyprus), Faeroe Islands (DK), Georgia, Gibraltar (GB), Greenland (DK), Guernsey (GB), Iceland, Jersey (GB), Kazakhstan, Kosovo (Serbian province), Liechtenstein, Livigno (IT), Macedonia, Melilla (E), Moldova (Republic of), Montenegro (Republic of), Norway, Russian Federation, San Marino, Serbia (Republic of), Switzerland, Turkey, Ukraine, Vatican City

Refund Policy

Revita Veda is dedicated to bringing you the best shopping experience from start to finish! If you’re not completely satisfied with a product for any reason, just contact Revita Veda to find best solution for you:

Refund:
1. In order to get full refund or product replacement you have to provide proof of purchase and the reason of refund/replacement request to Revita Veda representative through any available communication channel;
2. Please note that delivery costs will not be refunded;
3. You will not be requested to Return the product;

Changes / Cancellations
If you wish to cancel or modify your order, please send request as soon as possible to any Revita Veda communication channel.  We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee that the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment. If you would like to purchase a different product, please visit our website or contact us.

Data Protection in Revita Veda

The appropriate processing of personal data is taken very seriously at Duva Trade OÜ (Revita Veda). This includes fair and transparent processing, and acknowledging and complying with the principles of data protection. The rights of the data subject are respected and data is only processed on legal grounds and to the extent that isnecessary for providing the services offered by Revita Veda .

Revita Veda  aim is to comply with all the data protection legislation, including but not limited to the European General Data Protection Regulation, applicable to its business and this Policy is intended to summarize such key requirements as applied with it

Processing of personal data is made transparent so that the data subject has the right to gain knowledge of the processing of their data in Revita Veda  . Transparency also requires that, if necessary, the decisions, choices and implementations and the grounds for them can be shown from documents in connection to the processing of personal data.

The safeguards and controls for protecting the personal data processed by Revita Veda   are selected based on a risk assessment. This way, risks are assessed based on the needs of the business as well as based on the data subjects and the information regarding them.

When a subcontractor processes Revita Veda personal data for Revita Veda, Revita Veda   is responsible for ensuring that the subcontractor processes data according to the same principles.

Any misuse or malpractice of personal data or a threat posed to them are investigated, and they are reported and communicated according to the severity of the case.

Revita Veda’s target is to always comply with the following data protection principles when processing personal data at Revita Veda  : 

  • Lawfulness, fairness and transparency

 Personal data must be used in a lawful, fair and transparent manner from the perspective of the data subject.

  • Purpose limitation

Personal data must be collected for a specified, explicit and legitimate purpose and not processed further in a manner that is incompatible with the original purpose.

  • Data minimization

Personal data must be adequate, relevant and limited to what is necessary for those purposes for which the data is processed.

  • Accuracy

Personal data to be processed must be valid, accurate and updated, if necessary.

  • Storage limitation

Personal data can only be stored for as long as is necessary for fulfilling the purpose.

  • Authenticity, integrity and confidentiality

Personal data must be processed in a manner that ensures appropriate data security, including protection from unlawful or unauthorized processing and accidental destruction, loss or damage (data security).

Revita Veda ’s target is to always be able to demonstrate with both documents and practice that it complies with the abovementioned principles (accountability).

  • If you have any questions about data processing, please contact Revita Veda.